Riverlink Glowfest 2021

Product in use :  DQ  |  

Use case :  Events

About the venue

As a feature of its annual festival of illumination, Riverlink Shopping Centre in Ipswich sets up an amphitheatre overlooking an art, light and water installation on the river. During the event, public tables are stationed in the amphitheatre, offering diners a stunning view of the displays.

The Situation

Tables in the amphitheatre could be booked for 1 hour seatings and with restaurants some distance from the tables the centre wanted to ensure seated guests could make the most of the experience from their tables.

"We wanted to give our diners a way to enjoy table service meals from retailers throughout the centre, but from an amphitheatre with views over the Refraction installation on the river"

Karen, Marketing Manager for Riverlink Ipswich

How DQ helped:

The Centre chose DQ because it allowed diners to scan a single QR code at their table, order & pay for meals from any of our participating restaurants.  These were then prepared by the restaurant and brought to the table so that diners could enjoy a sit-down meal and an uninterrupted spectacle.

"In the weeks before the event, the team at DQ worked with each of the restaurants to ensure the menus were properly set up and the right people were trained to use the system.  During the event, the team was on call and very responsive throughout the event – promptly addressing questions and ensuring the restaurants could focus on meeting the additional demand."

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