Your VIP Waitstaff Have Sore Feet and It's Costing You Money

"You've literally saved my feet"

You might think it's weird that the most common type of feedback we receive from VIP Servers is about mostly about feet - but it's an insight that has consequences for operations and customer service in almost every nightclub.

Late Nights. Sore Feet.

This insight is far from groundbreaking, but it's one of many overlooked by nightlife managers. While the best operators in our industry seem superhuman, they are also still subject to the forces of gravity and the setting sun.  So, while they fly around the venue wooing your guests and growing check sizes, as the night goes on....

• every step seems harder;
• ill fitting shoes and high-heels burn that little bit more; and (most importantly)
• the desire to become invisible rings louder than ever.

This is unideal because while you're VIP waitstaff are slowing down, your clients are speeding up: fuelled by stimulants, music, social energy, your clients get louder, more demanding and less tolerant right as the desire to serve them tanks.

With the call for last drinks approaching, you want your servers to be at peak form, but there's another thing that's getting in the way:

"Do you come with the table?"

It's cheesy, but it's part of the darker side of the nightlife industry, especially behind the velvet rope.  You've seen in before: a guest wraps an arm around the VIP server in a manner reserved for romantic partners and pulls them in close.

Bolder VIP Servers might shrug it off as part of the job, but many opt to shy, returning only to check on their table before fleeting away, relieved when the offender is engaged in some other pursuit.

Combine sore feet, fatigue and a handsy guest and an unsupported VIP team member will do everything in their power to avoid a table rather than serve it.

It's Not Just Part Of The Job.

If you have observed that your VIP service seemed to spend less and less time on the floor as the night goes on consider these factors and how they might be working against you.

You're probably powerless to change guest behavior or that humans get tired after midnight, but the tools you choose to power your most important sales team will make a huge difference to the way they behave with your guests.

• Empower them with tools to handle ordering, payment and CRM, they will trade running laps of the venue, for getting to know your guests.
• Empower them tools they trust to get responses fast and handle awkward incidents without losing face, they will feel safer out on the floor.

Handle these aspects and you'll find your team will thrive.

Proud To Be Keeping VIP Servers (And Their Feet) Happy

DQ is the world's first end-to-end platform for bottle service.  One tool for your while team means fewer trips across the floor, and end to double handling and fast transparent communication for bottle service teams.

Time and time again, our users tell us they love being able to call in support, spend more time with guests and grow their tip size using DQ.

The numbers reinforce this story:

• Incidents are handled within 2.5 mins on average
• orders are delivered in under 3 mins on average
• Upsell accounts for 30% of sales revenue.

Check it out: getdqd.com

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